I want to see GuestRecovery.
Restaurant owners and operators can request a private walkthrough of the guest flow, manager alerts, recovery tracking, and Experience Gap Report.
Request Pilot AccessGuestRecovery Support
Need help with GuestRecovery?
Whether you have a pilot question, demo request, onboarding issue, or restaurant support need, this page points you to the right next step. GuestRecovery is built around private guest feedback, live recovery, manager alerts, and better owner visibility.
Common support topics
Support usually starts with the recovery workflow.
Most GuestRecovery questions fall into a few practical areas: how guests scan, how feedback is routed, when managers are alerted, how recovery is tracked, and what owners can learn from the Experience Gap Report.
QR prompt setup Questions about table cards, source tracking, receipt prompts, or Raise the Bar language.
Manager alerts Questions about less-than-4-star signals, acknowledgement, escalation, and recovery tracking.
Owner reporting Questions about issue patterns, staff praise, response times, and Experience Gap reporting.
Self-service resources
Find the page that answers your question.
These pages explain the major parts of GuestRecovery without requiring app access.
QR setup
Restaurant Feedback QR Codes
Understand QR prompts, table cards, source tracking, and guest entry points.
AlertsRestaurant Manager Alerts
See how less-than-4-star signals become manager visibility.
WorkflowLive Guest Recovery
Review acknowledgement, checking-on-it status, recovery, and resolution.
ReportingExperience Gap Report
Learn how guest signals become owner-level operating insight.
About app login
GuestRecovery app access is not a public login.
During controlled rollout, app access is reserved for approved restaurant users, pilot participants, managers, owners, and authorized team members. If you are a restaurant interested in access, request a private walkthrough first. If you are already part of a pilot and need access help, email support.
FAQs
Common support questions
How do I request access?
Use the Request Pilot Access page. GuestRecovery is using controlled access for private walkthroughs and pilot conversations.
Where is the app login?
App access is not public on the marketing site. Approved users should use the access instructions provided directly during onboarding.
Can I ask product questions before a demo?
Yes. Email contact@guestrecovery.io or review the Live Recovery, QR Codes, Manager Alerts, and Experience Gap Report pages.
Is support available for pilot restaurants?
Yes. Pilot restaurants can email GuestRecovery for onboarding, QR setup, workflow, or support questions.