Clear terms for a serious hospitality response system.

Acceptance of Terms

By accessing or using the GuestRecovery website, requesting a demo, participating in a pilot, or using any GuestRecovery service, you agree to these Terms of Service. If you do not agree, do not use the website or service.

These Terms apply to visitors, restaurant owners, managers, authorized staff, pilot participants, demo users, and any other users who access GuestRecovery.

Description of Service

GuestRecovery is a hospitality response system for restaurants. The service may include private guest feedback flows, Raise the Bar QR prompts, less-than-4-star manager alerts, recovery tracking, praise capture, source tracking, Experience Gap reporting, demo workflows, pilot onboarding, and related features.

GuestRecovery is designed to support restaurant operations. It is not a replacement for restaurant management, staff training, food quality control, guest service, legal compliance, or professional judgment.

Pilot and Demo Access

GuestRecovery may provide controlled demo access, private walkthroughs, sandbox environments, or pilot access to selected restaurants or users. Demo and pilot access may be limited, revoked, modified, or ended at any time.

Demo environments should use controlled example data and should not be treated as live restaurant operating environments unless GuestRecovery explicitly provides live pilot access.

Pilot participation does not guarantee future access, specific pricing, feature availability, exclusive rights, commercial terms, or continued service.

Restaurant Responsibilities

Restaurants and authorized users are responsible for how they deploy GuestRecovery inside their operation. This includes QR placement, staff communication, manager response, offer handling, guest follow-up, internal permissions, account access, and compliance with applicable laws and policies.

Restaurants are responsible for reviewing guest signals, responding appropriately, documenting recovery actions accurately, and ensuring that staff use the service professionally.

Guest Feedback and Recovery Signals

GuestRecovery may help restaurants collect guest ratings, comments, praise, suggestions, menu ideas, service feedback, issue categories, and other experience signals.

Less-than-4-star feedback may trigger manager alerts or internal workflows. GuestRecovery provides tools for routing and tracking these signals, but the restaurant is responsible for deciding how to respond to guests and for the actual outcome of any recovery attempt.

Guest Offers, Incentives, and Recovery Actions

Restaurants may choose to offer discounts, credits, desserts, drinks, coupons, gift cards, next-visit offers, or other incentives through or alongside GuestRecovery workflows.

Any such offers are the responsibility of the restaurant. The restaurant is responsible for setting offer terms, honoring approved offers, training staff on redemption rules, complying with applicable laws, and ensuring that offers are not misleading.

GuestRecovery does not guarantee that an offer will recover a guest, prevent a review, produce a return visit, or create a specific business result.

Acceptable Use

You agree not to misuse GuestRecovery. Prohibited activity includes attempting to access accounts or data without permission, interfering with the service, submitting false or abusive content, scraping or copying the service, reverse engineering the product, bypassing access controls, or using GuestRecovery for unlawful, deceptive, harmful, or abusive purposes.

Restaurants and users should not use GuestRecovery to harass guests, retaliate against staff, manipulate records, publish private feedback without proper authorization, or create misleading claims about guest outcomes.

Accounts, Access, and Security

If account access is provided, users are responsible for maintaining the confidentiality of login credentials and for activity that occurs under their account. Access should only be given to authorized restaurant owners, managers, staff, corporate users, or approved users.

GuestRecovery may suspend or terminate access if we believe an account, demo, pilot environment, or user is being misused, accessed improperly, or creating risk for the service, guests, restaurants, or other users.

Data, Reporting, and Accuracy

GuestRecovery may display feedback, alert status, source information, response times, recovery actions, outcomes, praise, and reporting insights. Some information may be entered manually by restaurant users or submitted by guests.

GuestRecovery does not guarantee that all submitted information is accurate, complete, current, or free from error. Restaurants are responsible for reviewing data and using judgment before making operational, staffing, disciplinary, or guest-service decisions.

Third-Party Services

GuestRecovery may use or connect with third-party services for hosting, forms, email, SMS, analytics, payments, notifications, security, infrastructure, or other functions.

Third-party services may have their own terms and privacy policies. GuestRecovery is not responsible for third-party platforms, outages, policy changes, fees, or actions outside our control.

Intellectual Property

GuestRecovery, including its name, branding, website content, product concepts, designs, workflows, page copy, interface elements, graphics, code, and related materials, is owned by GuestRecovery or its authorized creators and licensors.

You may not copy, modify, resell, distribute, reproduce, or create a competing product from GuestRecovery materials without written permission, except as allowed by applicable law.

No Guaranteed Outcomes

GuestRecovery is intended to help restaurants collect earlier private feedback, respond to guest signals, track recovery activity, and understand guest experience patterns.

GuestRecovery does not guarantee that a guest will be recovered, that a public review will be prevented, that ratings will improve, that revenue will increase, that staff performance will change, or that any specific business outcome will occur.

Any examples, estimates, calculators, ROI discussions, pilot materials, or marketing statements are for general informational purposes and are not guarantees of performance.

Service Availability and Changes

GuestRecovery may change, update, improve, suspend, or discontinue parts of the website or service at any time. Features may differ between public pages, demos, pilots, sandbox environments, and future commercial versions.

We do not guarantee uninterrupted access, error-free operation, or that every feature will remain available in the same form.

Limitation of Liability

To the fullest extent allowed by law, GuestRecovery and its owners, creators, operators, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, reputational harm, or similar losses arising from use of or inability to use the service.

GuestRecovery is provided on an “as is” and “as available” basis unless otherwise agreed in a separate written agreement.

Indemnification

You agree to defend, indemnify, and hold harmless GuestRecovery and its owners, creators, operators, affiliates, contractors, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from your use of the service, your restaurant’s use of the service, your violation of these Terms, your misuse of guest or staff data, or your violation of applicable law or third-party rights.

Changes to These Terms

We may update these Terms as GuestRecovery develops, as new features are added, or as legal, operational, or product needs change. The updated version will be posted on this page with a revised update date.

Continued use of the website or service after changes are posted means you accept the updated Terms.

Contact

For questions about these Terms, pilot access, demos, or GuestRecovery, contact:

Email: contact@guestrecovery.app